These terms govern the supply of commercial construction leads and lead packs. They replace version 4.0 of 27 July 2026. If you bought a lead before this date, the version in force on the day you bought it governs that purchase.
Tradello is a brand name of Mansell Media Limited, a company registered in England and Wales under company number 17335820 ("Tradello", "we", "us"). These terms form a binding agreement between us and the business that registers an account or purchases a lead ("you"). Tradello is a business-to-business service. By creating an account or unlocking a lead you confirm you are acting in the course of a business, and you accept these terms. If you do not accept them, do not use the service.
Our registered address and contact details are published on the site. The quickest way to reach us about any purchase is support@tradello.co.uk, quoting your reference. Where VAT is chargeable it is included in every price we display — see clause 6.
A "lead" is a refined, structured summary of a commercial construction contract and a work package within it, compiled by us from publicly available information — principally official government contract-award notices published on Contracts Finder and Find a Tender under the Open Government Licence, together with Companies House filings — which we classify, break down by trade, verify and price. We add value through this refinement; we do not claim ownership of the underlying public facts.
Every lead is refined before we offer it for sale. We pass the underlying public information through multiple automated filters, cross-checks and verification steps — classifying the contract, breaking it down by trade, matching and checking the winning main contractor against Companies House, and pricing it — so that what you receive is as accurate, current and usable as we can reasonably make it. This refinement is what the lead fee pays for.
Nothing you do on the site commits you to anything until you choose to unlock a lead. Browsing the shelf, opening a free preview and putting leads in a basket are all steps in an invitation to treat, not an offer we have accepted.
The contract between us is formed at the moment your payment is authorised (or, where you redeem a lead pack, at the moment you enter a valid pack code and confirm). At that point, and not before: we take the fee, the full lead pack is released to you, and the licence in clause 8 begins. If your payment is declined no contract is formed and nothing is released.
Before you pay you are shown, free of charge, the trade, the region, the stage, the value band and the price. You are also told which data-protection regime applies to that lead. We keep a timestamped record of what you were shown and when you consented, and that record is evidence of the contract between us.
Pricing is flat, published and charged once per lead. Contractor and supplier leads are the same price; the choice decides which pack you receive. There is no subscription, no introduction fee, no success fee and no other charge of any kind after purchase. All fees are for the service delivered, not a commercial outcome: you are never charged for winning work, only for the research and refinement actually provided. Because the service is sold business-to-business, consumer cancellation and cooling-off rights do not apply. You see a free preview and the price before you pay, expressly consent to the fee at the point of purchase, and we record what you were shown and the time of your consent as evidence.
Card payments are handled for us by Stripe. We do not see, hold or store your card number — it goes directly to Stripe, who are PCI DSS compliant. We receive only a confirmation that the payment succeeded and a reference. Visa, Mastercard and American Express are accepted, along with the wallet methods Stripe offers at checkout.
The price you see is the total you pay. There is no booking fee, no card surcharge, no subscription, no success fee and nothing charged later. The price shown at the moment you buy is the price charged.
Failed and reversed payments. If a payment fails, is reversed or is recalled after a lead has been released, we may suspend access to that lead and to your account until the position is settled.
Please come to us before your bank. If something is wrong with a lead, clause 7 tells you exactly what we will do about it, and it is quicker than a chargeback. Raising a chargeback without first giving us a reasonable opportunity to put things right is a breach of these terms, and we may suspend your account and recover our reasonable costs while the claim is resolved. This does not affect any right you have to dispute a payment you did not authorise.
A lead pack is a number of credits bought in advance at a lower price per lead. One credit unlocks one lead. We email you a pack code as soon as payment clears; there is no account, no login and nothing to renew.
Refunds on packs. A pack code is delivered immediately and can be spent immediately, so the purchase price of a pack is not refundable once the code has been issued. This does not affect clause 7: if a lead you unlock with a credit turns out to be invalid, we return the credit to your pack (or refund its value if the pack is spent), exactly as if you had paid for that lead singly.
But we do stand behind what we sold you. If a lead is invalid, we will put it right. A lead is invalid if, and only if, one of the following is true:
How to claim. Email support@tradello.co.uk with your reference within 14 days of unlocking the lead, and tell us which of the three grounds applies and what happened. We will look at the source notice ourselves.
What we will do. At our option we will either find you a working route into that project, replace the lead with another of the same price, or refund the fee to the card that paid it. Refunds are made within 14 days of us accepting the claim. If you paid with a credit, the credit goes back into your pack.
We will decide reasonably and on the evidence, and we will tell you why. Our decision on whether a lead is invalid is final.
When you unlock a lead, we grant you a limited, non-exclusive, non-transferable licence to use that lead solely for your own business development and tendering. You may contact the parties named and use the information to pursue the work for your own firm.
Any indication we provide about a main contractor's financial standing is a factual signal drawn from public Companies House filings as at the award date. It is not advice, a recommendation, a credit check, or any guarantee of payment, solvency or suitability. All estimated values, scopes, distances and contact details are provided in good faith on a best-efforts basis and you must verify them independently before committing resources.
Where we show an estimated value for your individual trade package, that figure is calculated by us from the total project value using typical cost-share percentages for that trade and building type. It is an indicative estimate only — the actual value of the package may be higher or lower, and it is marked as approximate wherever it appears. You must verify it once purchased, and against the tender documents, before pricing or committing resources.
Accounts are free. You must give accurate business details and keep them up to date. One account per business; you are responsible for activity under your account and for keeping your login secure. We may suspend or close accounts that breach these terms.
A lead contains no personal data — only organisations and published corporate routes such as an estimating inbox and a switchboard number. We do not compile, sell or release the direct contact details of a named individual, and we do not approach anyone on your behalf. Where an award notice names a person, that name is stripped before the lead is offered for sale. We never sell contact details.
When you approach a contractor using a lead, you are acting as an independent controller and must do so lawfully — relying on a proper lawful basis for your own approach, providing any required information, honouring objections, and complying with TPS/CTPS for any telephone contact. You must not use lead data for unrelated marketing or in any unlawful way.
The law that governs your approach is the law of the country the lead sits in, not the law where you are. In the UK and Ireland that is the UK GDPR / EU GDPR together with PECR or its Irish equivalent, which permit business-to-business contact provided you identify yourself, keep the approach relevant and offer an opt-out. Several other markets — including Germany (UWG s.7), Austria (TKG s.174), Italy, Spain, Belgium, Poland and Denmark — require prior consent for unsolicited business-to-business marketing. For that reason every lead outside the UK and Ireland carries a company team inbox published on the official notice to receive tender enquiries, and nothing else. You may use it to enquire about that project. You must not add it to a mailing list or send unrelated promotional material. You are told which regime applies to a lead before you pay for it, and you confirm that you understand it as a condition of purchase.
A Tradello lead is project information. It is not work, and it is not a promise of work. Buying a lead does not entitle you to a job, a tender, an invitation to price, a meeting, or a reply of any kind. We are not your agent, we do not introduce you to anyone, and we have no relationship with the awarding body or the appointed contractor.
You accept that, in the normal course of business, a lead may turn out to be one you cannot price or act on. The package may already be covered or let, the contractor may not be procuring your trade yet or at all, the published contact may not respond, and the scheme may be delayed, re-scoped or cancelled after the notice was published. These outcomes are ordinary and expected, and none of them is a defect in the lead.
Values shown for an individual work package are our estimates, derived from the published contract value and typical trade shares for that type of building. They are a sizing guide only. They are not a measurement, a bill of quantities, a take-off or a priced tender, and we do not warrant that the main contractor will package or value the works the same way. Packs contain no quantities, areas, drawings or specifications.
What we do warrant is the thing you are paying for: that the pack accurately reproduces what the official notice says, that the contact route is the one published on that notice, and that the Companies House status shown was correct on the day the lead was built. If a pack is materially inaccurate against its source notice, contact us and we will replace it or refund it.
You agree not to misuse the service, interfere with its operation, attempt to gain unauthorised access, or use it for any unlawful purpose. We may monitor usage for security and to enforce these terms.
We may suspend or terminate your account immediately if you breach these terms — in particular the Lead Licence in clause 5. On termination your licence to use any lead continues only for your own permitted use, and the restrictions in clause 5 survive.
The service and all information are provided "as is". To the fullest extent permitted by law, and given the low fixed fee and the B2B nature of the service, our total liability to you in respect of any lead is limited to the fee paid for that lead. Nothing in these terms limits liability that cannot lawfully be limited.
In particular, and to the fullest extent permitted by law, we are not liable for loss of profit, loss of business, loss of contracts or tender opportunities, loss of anticipated savings, wasted management or estimating time, loss of goodwill, or any indirect or consequential loss, however it arises — whether or not that loss was foreseeable, and whether the claim is in contract, in tort (including negligence), under statute or otherwise.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.
We are not liable for any failure or delay in supplying a lead that is caused by something outside our reasonable control. That includes, without limitation: the failure, withdrawal, suspension or material change of any public source we depend on (including Contracts Finder, Find a Tender, the Official Journal supplement, the Scottish and Welsh portals and Companies House); failure of internet, hosting, payment or email infrastructure; cyber attack; fire, flood or severe weather; industrial action; civil unrest; epidemic; or any act, order or restriction of government.
If such an event happens we will tell you and our obligations are suspended for as long as it continues. We will use reasonable endeavours to resume as soon as we can. If it continues for more than 30 days, either of us may cancel any affected order, and we will refund anything you have paid for a lead not yet delivered.
Where these terms require either of us to give notice in writing, that means by email.
A notice is treated as received at 9.00am on the next working day after it was sent, unless the sender receives a delivery failure. Proving that a message was sent to the correct address is enough — the sender does not have to prove it was read.
This clause does not apply to the service of legal proceedings.
We may change these terms — for example to reflect a change in our sources, our pricing, the law, or how the service works. The version published on this page at the moment you make a purchase is the version that governs that purchase, and a later change never applies retrospectively to a lead you have already bought.
Every version carries a version number and a date at the top of this page. Material changes are announced on the site before they take effect. If you do not accept a change, do not make a further purchase.
These terms, together with our Privacy Policy and our Data Sources page, are the whole agreement between us about the supply of leads, and replace anything said or written beforehand.
You confirm that in buying from us you have not relied on any statement, promise or representation that is not written in these terms. Nothing in this clause limits liability for fraud or fraudulent misrepresentation.
Tradello is a brand name of Mansell Media Limited, registered in England and Wales, Company No. 17335820. © Mansell Media Limited.